Terms and Conditions
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College Concierge Medical, LLC
Terms and Conditions of Service
Effective Date: September 1, 2025
Introduction
College Concierge Medical, LLC (“Medical,” “we,” “our,” or “us”) provides concierge-style medical care services to college students, including but not limited to telemedicine, house calls, and in-office visits (“Services”). These Terms and Conditions (“Terms”) govern the relationship between the Medical and the subscribing student (“Patient”) and/or their parent or legal guardian (“Subscriber”).
By enrolling in or using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
Nature of Services
- Our Services are designed to provide primary and urgent non-emergency medical care.
- We are not a replacement for emergency medical services. Patients experiencing life-threatening emergencies should call 911 or go to the nearest emergency department.
- Services may include:
- Telemedicine consultations
- Dormitory, apartment, or in-home visits
- In-office appointments
- Preventive, urgent, and follow-up care
Eligibility
- Patients must be enrolled college students at an eligible institution.
- Patients under 18 years of age must have parental or guardian consent before receiving Services.
Membership and Fees
- Services are provided on a concierge membership model.
- Membership fees are billed on a monthly or annual basis.
- Fees cover access to the Services but do not include costs for prescriptions, laboratory tests, imaging, or referrals.
- Additional services, beyond primary care, are available for a separate fee.
- All fees are non-refundable except where required by law.
Insurance
- The Medical does not bill or accept health insurance.
- Patients and Subscribers are responsible for all charges related to outside services (specialists, lab work, imaging, pharmacy).
Telemedicine Services
- By using our telemedicine platform, you consent to the use of secure electronic communications for diagnosis, treatment, and follow-up.
- Limitations of telemedicine include the inability to conduct some physical exams and the potential for technology-related interruptions.
Scheduling and Cancellations
- Appointments may be scheduled via phone, email, or our secure patient portal.
- We request at least 24 hours’ notice for cancellations.
- Missed or late-cancelled appointments may result in a fee.
Privacy and Confidentiality
- We comply with all applicable HIPAA regulations regarding patient privacy and confidentiality.
- Please review our Notice of Privacy Practices for more information.
Limitations of Liability
- The company and its providers will make reasonable efforts to provide quality care.
- However, we make no guarantees of specific outcomes.
- To the fullest extent permitted by law, the company is not liable for indirect, incidental, or consequential damages related to the use of Services.
Patient Responsibilities
Patients agree to:
- Provide accurate and complete medical history and information.
- Provide identification at each visit, upon request.
- Use Services only for lawful and appropriate purposes.
- Follow medical advice and treatment plans as recommended.
Termination of Services
- The company reserves the right to terminate membership or deny Services in cases of:
- Non-payment
- Misuse of Services
- Threatening or inappropriate behavior
- Patients may terminate their membership at any time; however, fees are non-refundable.
Governing Law
These Terms shall be governed by and construed under the laws of the State of Arizona.
Contact Information
College Concierge Medical, LLC
Phone/text: (480) 322-4639 or (928) 600-5068
Email: info@collegeconciergemedical.com
Website: www.collegeconciergemedical.com